To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that some products may be non-returnable, such as custom-made items.

Are there any exceptions to the return policy?

Yes, some products may be non-returnable, such as custom-made or specially ordered items. Please check the product description or contact our customer service team for more information.

Under what circumstances can I return flooring?

We offer a 30-day return policy for all products purchased from Lloyd Flooring Ltd. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or exchange.

What is the condition the flooring must be in to be returned?

The item must be unused and in the same condition that you received it. It must also be in the original packaging.

What happens if I receive damaged flooring?

If you receive damaged flooring, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on your preference and product availability.

How do I start a return?

If you would like to initiate a return, please contact our customer service team. They will provide you with a return authorization and instructions on how to return the item. Once we receive the returned item, we will process your refund or exchange.

Who is responsible for paying the returns shipping costs?